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Terms & Conditions

This website is regulated by the terms and conditions here displayed, and which the client is bound to comply. Ideal&Co may, at any time, change these terms and conditions.

Company

Ideal&Co – Living Heritage* is a 100% Portuguese brand which proposes, through its collections, to reinterpret, to preserve and to share the beauty of that which is genuine and Made in Portugal.

Manufacture policy

Having as a starting point and inspiration in each collection, the richness of materials, as well as the natural and human resources from the Parque Natural da Serra de Aires e Candeeiros:

Ideal&Co, Living Heritage* creates and markets exclusive manufactured products, by choosing and respecting the most noble raw materials, transformed in an ecological and sustainable way, and always valuing the craftsmanship of expert artisans which fully create each piece in a traditional way.

Vegetable Tanned Leather

Ideal&Co will not accept any complaint that concerns the following characteristics. Vegetable tanned leather is one of the main differentiating factors of this brand, and the following characteristics are the evidence that the leather is genuine and natural.

Vegetable tanned leather provides a patina which reinforces the character and unique beauty of each product, and the more the piece is used and exposed to the natural elements, such as the sun, the more beautiful it gets. Leathers created from vegetable tanning display the natural characteristics of leather, making each product with this kind of leather original and unique.

Ideal&Co products may display small marks, such as scars or insect bites, due to the fact that unlike commonly marketed leathers, this marks are not hidden by layers of pigmented ink and other resins which would otherwise give the leathers a perfect but artificial look. Each leather absorbs dyes in a different manner, and as such there are always small variations on the tone of the leathers used on similar products.

Environmental Policy

Through its business model Ideal&Co contributes towards a sustainable development of the society and medium in which it operates. Only those processes considered ecologically sustainable are used in the making of our products. The tanning technique used by our company is considered ancestral and it is one of the most respectful towards the environment, only vegetable extracts are used.

Animal Care Policy

All leather used in Ideal&Co’s products comes from animals raised for the food industry in Portuguese farms, and in under no circumstances are the animals killed solely for their skins.

Intellectual and Industrial Property Rights

All information in graphical and textual form displayed in the website www.idealandco.com is exclusive property of Ideal&Co – Living Heritage*, and as such is strictly reserved to Ideal&Co and protected by copyright laws and by industrial and intellectual rights.

Any reproduction or fully/partial representation of the website www.idealandco.com is strictly forbidden, except in situations approved by Ideal&Co.

Any corporate name, brand and distinguishing signs displayed on the website www.idealandco.com are protected in the legal provisions applicable to intellectual property. Any reproduction or fully/partial representation of any distinctive sign in this website is strictly forbidden, except in situation approved by Ideal&Co.

Privacy Policy

The purpose of all the information requested by our website, and inserted in it, is to enable us to provide the costumer with the best service possible and to meet our commitments with him. This data will never be given to third parties without the customer’s consent. By registering in Ideal&Co’s website the customer will become part of our marketing database, becoming eligible to receive newsletters and pertinent information about Ideal&Co. If the costumer wishes to terminate the registration, we ask that an email is sent to press@idealandco.com.

Cookies

Cookies are used by Ideal&Co’s website so that the user interaction with it is eased. The cookies will enable the browser to keep the configurations from the user’s last visit to our website. Please enable cookies in our browser, so that our website can function correctly in it.

Customer Service

Please contact shop@idealandco.com in case you have any question or doubt related to any product we sell.

 

General Sales Conditions

Prices/Currency

The prices in www.idealandco.com are displayed in Euros and include the Portuguese VAT at the time of the acquisition. Shipping rates will be added to the market prices, depending on the country of the destination. In Portugal, delivery is free of charge.

Orders

The products presented in this website are limited to the existing stock. When a product is unavailable, Ideal&Co will inform the costumer by email. When the order is complete, the costumer will be sent an email with an order confirmation.

SHIPPING

Your order will be sent to the address that the client inserts as shipping address. It is important to note that the item ordered might arrive at the shipping address during the morning or afternoon, in order to avoid the product return. We do not deliver at P.O. boxes.

If the product is on stock, it will take between 3 to 5 working days for the product to be delivered in national territory, and a week if it is to be delivered in European territory. If the product is out of stock, Ideal&Co will send the client an estimate for delivery, which will never be more than two weeks. The costumer will pay for shipping costs, which vary according to the shipping address. If the delivery is in Portugal it is free of charge.

International delivery costs, such as customs duty or other charges, will have to be paid by the costumer.

PAYMENT

Payments will be made through PAYPAL.

Changes, Returns or Refunds

Ideal&Co checks every item before shipping them, but if exceptionally the costumer would receive a defective product he should send an email as soon as he could to shop@idealandco.com. Item return must be done in less than 15 days after the delivery date. The product must be returned in its original package, with the labels and receipt. If we confirm the defect we will refund the costumer in less than a month after we receive the product. Ideal&Co will only refund the product value and the shipping cost, any other cost, such as custom duty, is not responsibility of Ideal&Co

If the costumer wishes to exchange a product, it must be done in less than 15 days after the delivery date. The product must be returned in perfect condition, in its original package, with the labels and receipt. The product must not show any sign of use. Ideal&Co will grant the costumer a credit with the same value of the product that may be spent in the purchase of another item.